twg-group-chennai

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SAP CRM TRAINING IN CHENNAI :

SYLLABUS :


  • Over view of CRM Architecture
  • Business Partner
  • Business categories
  • BP Roles & Grouping, BP Relationships
  • Business partner Hierarchy
  • Organizational Management
  • Organizational Model, Org Determination
  • Territory Management
  • Territory Hierarchy Levels
  • Product Master
  • Attributes & Set Type, Hierarchies & Categories,
  • Product types, Maintain Products
  • Transactional Processing
  • Business Transactions
  • Item Category
  • Activity Management
  • Business Activities
  • Partner Processing
  • Partner Functions, Access Sequence, Determination Procedure
  • Actions
  • Action Profile, Conditions
  • Pricing
  • Condition Techniques and condition types
  • Billing
  • Billing Unit, Billing Type, Billing Document
  • Easy Enhancement Work Bench
 

CRM User Interface(Web UI) :


  • UI concepts and UI V's SAP GUI
  • Business roles
  • Authorization roles
  • Navigation bar profile
  • Work center link group
  • Direct links and logical links
  • Enhancing the existing business roles
  • Linking business role to org model
  • Transaction launcher
 

Marketing :


  • Marketing Planner & Campaign Management
  • Marketing Calendar
  • Personalized Mail Forms
  • Segment Builder
  • Customer Segmentation, Attribute List, Info sets
  • Product Proposals
  • Campaign Automation
  • External List Management
  • Lead Management
  • Lead Questionnaire
 

Sales :


  • Opportunity Management
  • Copying Controls
  • Sales Cycle, Tools - Buying Center & Sales Agent
  • Quotation management
  • Order Management
  • Special functions in quotation and order management
  • Contract management
  • Rebate management
 

Service :


  • Installed Base management
  • Installed Categories
  • IB Components
  • Objects, Object Family
  • Assign Object Family to IB Category
  • Service agreements and service contracts
  • Service plans, SLA Profiles and Response and Availability Times
  • Service order management
  • Complaints and Returns
  • Warranty claims
 

Interaction Center(Web Client) :


  • Agent Function and Processing IC
  • Agent Inbox
  • IC Web Clint Profile
  • IC Web Clint Functions
  • IC Manager Portal
  • Communication Architecture
  • Rule Polices like ERMS and IDI (Intent Driven Interaction)
  • Launch Script
  • Broad cast massage
  • Alerts
 

Middleware :


  • Middleware overview
  • Administration Console
  • Business Objects
  • Customizing Objects
  • Condition Objects
  • B Doc Modeler, B Doc Messages
  • Replication & Realignment
  • B Doc Types,
  • Initial data load, Delta load & Synchronization
  • Queue registration
  • Error Handling and Monitoring
  • INTEGRATION BETWEEN R/3 & CRM

 

CONTACT ADDRESS :

CHENNAI BRANCH

no.5, boopathy street, virugambakkam,
virugambakkam - bus stop opposite chennai , tamil nadu , india.
tel: 044 - 420 77677, 044 - 430 72173
cell : 093845 77677
email : twggroupchennai@gmail.com

KOCHI BRANCH

Near LULU Shopping Mall
Edappally Toll Junction,
Opposite - Metro Bridge Piller No. 387,
V.P Marakkar Building,
V.P Marakkar Road,
Via - Vanitha and Vinitha Theatre
Edappally P.O, Kochi - Kerala
Contact :073580 27788 , 093810 48884,
Email : twggroupcochin@gmail.com ,
Email : twggroupchennai@gmail.com

MUMBAI BRANCH

crescent business square" No.810, kherani road,
opposite - sj studios sakinaka metro
junction, andheri (east) mumbai - 400 059.
cell : 093810 48884, 073580 27788, 093810 77677
email : twggroupmumbai@gmail.com
email : twggroupchennai@gmail.com

TRICHY BRANCH

sri gem plaza no.3, 4th floor,
sankaran pillai street, s.r.c.college road,
chathiram bus stand, trichy - 620 002
Tamil nadu , india.
contact : jenifer : 093845 77677, 93810 77677
contact : suganya : 093825 88890
email : twggroupchennai@gmail.com

COIMBATORE BRANCH

dheepam complex no.574 to 581, 100 feet road,
near g.p.signal, landmark: kalyan jewellery,
gandhipuram, coimbatore - 641 012 tamil nadu , india.
contact : jasmine : 093810 77677, 093845 77677,
contact : sandhiya : 093825 88890
email : twggroupchennai@gmail.com

VIZAG BRANCH

twg group vizag no. 8 - 12 - 1/1,
2nd floor, gayathri nilay, gokul nagar,
karur vysya bank back side opposite - holy cross church,
old gajuwaka junction, vishakapatnam - 530 026.
Andhra pradesh , india.
contact : 073580 27788, 093810 48884, 76692 48884.
email : twggroupchennai@gmail.com

BANGALORE BRANCH

No.54, 15th Main Road ,
2nd Floor,
East of Chord Road
Vijaya Nagar,
Opposite Vijaya Nagar Metro Station,
Bangalore - 560 040.
Karnataka, India.
Contact : 073580 27788 , 093810 77677
Email : twggroupchennai@gmail.com

HYDERABAD BRANCH

twg group hyderabad contact : shopia : 076679 78887 contact : office : 093810 48884
email : twggroupchennai@gmail.com

DELHI BRANCH

twg group delhi contact : shopia : 076679 78887 contact : office : 093810 48884
email : twggroupchennai@gmail.com

PUNE BRANCH

twg group pune contact : shopia : 076679 78887 contact : office : 093810 48884
email : twggroupchennai@gmail.com

TRIVANDRUM BRANCH

twg group trivandrum contact : shopia : 076679 78887 contact : office : 093810 48884
email : twggroupchennai@gmail.com

CALICUT BRANCH

twg group calicut contact : shopia : 076679 78887 contact : office : 093810 48884
email : twggroupchennai@gmail.com

TRAINING COURSES